Important information about our booking procedures, payment terms, and cancellation policies
Receipt of booking is acknowledgement and agreement to our terms and policies. Prices valid until 31st August 2025 and are subject to change. All bookings must be confirmed by payment of 50% deposit per site at time of booking or within 7 days. Bookings are not considered confirmed until 50% is paid. All tariffs are for 2 persons with a charge for any extra adults or children. Check-in for cabins is 2pm onwards & for campsites 12pm onwards. For early Check-in contact management, fees applicable. Any anticipated arrivals after 6:00pm should notify reception. If arriving after 6pm, balance must be paid before 6pm . Check-out time is 10:00am for cabins & 11am for campsites. For late Check-out contact management, fees applicable. For 1 night stays, full balance is required at time of booking. At peak times, balance is due 30 days before arrival.
For cabin bookings, your credit card details will be requested upon arrival to cover any incidental charges during your stay. If a card isn't provided, a $200 cash bond will be required, which will be refunded on check-out if there are no charges and keys are returned in good condition.
Peak Season Bookings: Minimum night stays are applicable for all bookings during peak periods (Christmas/New Year and all other public holidays and long weekends)
Group Bookings: Contact the office, one contact person per site is required.
Deposit Required: A 50% deposit is required to secure your booking. For 1 night stays full payment is required. Off-peak/Mid-season: The remaining balance is due upon arrival. Peak times: Remaining balance is due 30 days prior arrival.
Accepted Payment Methods: We accept cash, EFTPOS, Visa, Mastercard and direct bank transfer. American Express is not accepted.
Bond: For all cabin bookings a valid credit card authority is required as security, if not available a $200 cash bond is required.
Cancellation of booking/s within 21 days of the commencement of the booking will result in forfeiture of any monies paid for each site booked. Cancellation of the booking/s prior to 21 days of the date of the commencement of the booking will result in full refund of the booking deposit less a $30 administration fee for each site booked. Please keep in mind that we do not refund any monies or apply any credits for late arrivals, any sudden/early departures, or in the event of inclement weather, pandemics, flood, fire or any other 'Acts of God' or Emergencies.
Special conditions apply for peak season bookings:
Peak season: December 15 - January 31, Easter holidays, and long weekends
If you fail to arrive on your scheduled check-in date without prior notification, your booking will be considered a "no show" and the following will apply:
In case of severe weather warnings or natural disasters that prevent safe travel, we may offer full refunds or the option to reschedule your booking at no additional charge.
Medical emergencies requiring hospitalization may be considered for special refund consideration. Medical documentation will be required.
Changes to booking dates are subject to availability and may incur a $30 administration fee. Rate differences may apply for new dates.
Our friendly staff are here to help explain any aspect of our booking and cancellation policies.