Booking & Cancellation Policy

Important information about our booking procedures, payment terms, and cancellation policies

Booking Policy

Making Reservations

Peak Season Bookings: All bookings during peak periods (December 15 - January 31, Easter holidays, and long weekends) require a minimum stay of 7 nights and must be made at least 30 days in advance.

Off-Peak Season: Bookings can be made with as little as 24 hours notice, subject to availability. Minimum stay of 2 nights applies.

Group Bookings: Groups of 4 or more sites must contact the office directly. Special rates and conditions may apply.

Payment Terms

Deposit Required: A 50% deposit is required to secure your booking. The remaining balance is due upon arrival.

Accepted Payment Methods: We accept cash, EFTPOS, Visa, and Mastercard. American Express is not accepted.

Bond: A $100 refundable bond is required for all cabin bookings and will be refunded within 7 days after departure, provided no damage has occurred.

Check-in & Check-out Times

Check-in Times

  • Cabins: 2:00 PM onwards
  • Camping Sites: 1:00 PM onwards
  • Late Arrivals: Contact office for arrangements

Check-out Times

  • Cabins: 10:00 AM
  • Camping Sites: 11:00 AM
  • Late Checkout: Subject to availability (additional charges may apply)

Cancellation Policy

Standard Cancellation Terms

More than 14 days notice

Full refund minus $25 administration fee

7-14 days notice

50% refund of total booking amount

3-7 days notice

25% refund of total booking amount

Less than 3 days notice

No refund available

Peak Season Cancellation Policy

Special conditions apply for peak season bookings:

  • More than 30 days: Full refund minus $50 administration fee
  • 14-30 days: 50% refund of total booking amount
  • Less than 14 days: No refund available

Peak season: December 15 - January 31, Easter holidays, and long weekends

No Show Policy

If you fail to arrive on your scheduled check-in date without prior notification, your booking will be considered a "no show" and the following will apply:

  • • Full payment is forfeited with no refund
  • • Your site/cabin may be released for other guests
  • • Future bookings may require full payment in advance

Special Circumstances

Weather Conditions

In case of severe weather warnings or natural disasters that prevent safe travel, we may offer full refunds or the option to reschedule your booking at no additional charge.

Medical Emergencies

Medical emergencies requiring hospitalization may be considered for special refund consideration. Medical documentation will be required.

Date Changes

Changes to booking dates are subject to availability and may incur a $25 administration fee. Rate differences may apply for new dates.

Questions About Our Policies?

Our friendly staff are here to help explain any aspect of our booking and cancellation policies.