Important information about our booking procedures, payment terms, and cancellation policies
Peak Season Bookings: All bookings during peak periods (December 15 - January 31, Easter holidays, and long weekends) require a minimum stay of 7 nights and must be made at least 30 days in advance.
Off-Peak Season: Bookings can be made with as little as 24 hours notice, subject to availability. Minimum stay of 2 nights applies.
Group Bookings: Groups of 4 or more sites must contact the office directly. Special rates and conditions may apply.
Deposit Required: A 50% deposit is required to secure your booking. The remaining balance is due upon arrival.
Accepted Payment Methods: We accept cash, EFTPOS, Visa, and Mastercard. American Express is not accepted.
Bond: A $100 refundable bond is required for all cabin bookings and will be refunded within 7 days after departure, provided no damage has occurred.
Full refund minus $25 administration fee
50% refund of total booking amount
25% refund of total booking amount
No refund available
Special conditions apply for peak season bookings:
Peak season: December 15 - January 31, Easter holidays, and long weekends
If you fail to arrive on your scheduled check-in date without prior notification, your booking will be considered a "no show" and the following will apply:
In case of severe weather warnings or natural disasters that prevent safe travel, we may offer full refunds or the option to reschedule your booking at no additional charge.
Medical emergencies requiring hospitalization may be considered for special refund consideration. Medical documentation will be required.
Changes to booking dates are subject to availability and may incur a $25 administration fee. Rate differences may apply for new dates.
Our friendly staff are here to help explain any aspect of our booking and cancellation policies.